As the old saying goes — if you love what we do, tell your friends, and if you have a complaint, tell us! We love hearing your good news stories and knowing when we've done a great job, but we also recognise that sometimes things don't go quite to plan. If something hasn't met your expectations, we ask that you come to us first and give us the chance to make it right. Our commitment to you is that we will exhaust every possible avenue to resolve your concern and deliver the service you deserve. Your feedback is incredibly important to us, and by giving us the opportunity to address any issues directly, we can continue to improve and ensure every experience is one worth sharing with your friends.

If you don’t want to talk to someone at Weeroona, you can contact the NDIS Quality and Safeguards Commission directly:

by calling 1800 035 544 – 9am – 5pm Monday to Friday (excluding public holidays)

by visiting the NDIS Commission website – ndiscommission.gov.au

We can also support you to contact the commission. Please talk to your Weeroona contact to organise this.